MEET OUR TEAM

Qiana James

CEO/Administrator

Qiana obtained her BBA in Entrepreneurship & Management from the Bauer College of Business at the University of Houston. She is a graduate of the prestigious Cyvia and Melvyn Wolff Center for Entrepreneurship, one of the Nation’s Leading Entrepreneurship Programs. She previously worked as a Major Account Executive for Concentra, a division of Select Medical. There she was able to help employers find solutions to their employee health needs by promoting health & wellness. There she learned the importance of the client experience within healthcare.

She saw a unique need within the home care industry to focus on the client’s overall experience from the initial onboarding to their interaction with their assigned caregiver as well as follow up and resolution of any issues.

Andrea Smith

Health Services Manager/Alternate Administrator

Andrea Smith is a seasoned Administrative Professional with over 20 years in the field.  She has extensive experience with all administrative tasks, including but not limited to bookkeeping, scheduling, document preparation, and document review. Having held positions in the real estate, medical, and business fields.  Her roles additionally included event planning. customer service and sales.  She has increased efficiency in several of her assigned roles by effectively implementing personally developed processes.

Andrea has been awarded with multiple outstanding employee awards. She has been recognized for her exceptional service numerous times by many clients.

In addition to her duties as an administrative professional, Andrea is active in volunteering in her community building places of worship and disaster relief constructions and organization.  Her concern for people in need lead her to caring for an 88 year-old widow who had no children to care for her.  This is where she found that there was a great need for quality senior care in her community.  Together with her long-time friend Qiana James she is now working to bring exceptional service in senior care to her community and beyond.

Jonathan James

Chief Learning & Operating Officer (CLOO)

Jonathan is a highly experienced learning and development professional skilled in developing and delivering training focused on changing behavior and increasing productivity in accordance with business needs. He has conducted training domestically across the U.S., as well as internationally. He is skilled at identifying key competencies, developing and facilitating effective training programs, providing essential internal consulting, and having strong problem resolution capabilities.

Acknowledged for providing excellent customer service, possessing a strong adaptability to learn and facilitate new processes and procedures, and providing training that drives clear comprehension and behavior change. Friendly Faces is fortunate to have someone with his diverse talent on the team.  At Friendly Faces Jonathan serves as a Board of Director member and he also overseas all training initiatives and programs including employee engagement, leadership growth, and educational content development.

Shelby Sustaita

Friendly Care Manager

Shelby is the Friendly Care Manager for Friendly Faces.  She focuses on building relationships within the senior care community and educating She has many years of sales, customer service and marketing experience.  She studied business while serving in the United States Air Force and also where she earned her Medical Assisting certification.  She is currently working towards finishing her Associates Degree in Applied Science. She is a very career driven and goal oriented person.

Ciera Salgado

Administrative Assistant

Ciera Salgado graduated from Yes Prep Gulfton as Valedictorian of her class and an AP Scholar with Distinction in 2015. Since her graduation, she has dedicated her life to helping others in her Bible ministry and has proven herself an effective Administrative Assistant, achieving #1 in Customer Service before the end of her first year at Friendly Faces Senior Care. She manages and facilitates much of the hiring process and provides clerical support with diligence and attention to detail. She is known for her genuine smile and warm personality.

Adrienne Turnbull

Executive Assistant to the CEO

Adrienne Turnbull is a proud Texas Southern University graduate. She completed her studies in 2006 obtaining a B.S. in Health Care Administration. She was number 2 in her graduating class for the School of Health Sciences. She is a professional and innovative administrative support specialist with the ability to keep daily office operations efficient and maintain strong client relations. She is passionate for customer service, a self-starter and multitasker with effective communication and leadership skills.

Nicki Sample

Talent Acquisition, Development & Operations Manager

Nicki has worked in the healthcare field for 20+ years beginning as a Nurse Assistant.  She is a licensed Insurance Agent with a successful past experience in the Life and Health insurance field. Her father and grandmother were among numerous family members depending on her for their care before passing away. The personal side of this experience allows Nicki to thrive in the Talent Acquisition position identifying employees that have the skills and talent to assist clients with Friendly Faces Senior care most efficiently.

Eugene Everest

PaPa, Client Ambassador

Eugene is originally from New Orleans but grew up and attended school in Houston, Texas.  After graduating from Jack Yates high school he enlisted in the US Air Force where he served for 15 years. While in the service he was trained in electronics. After an honorable discharge from the Air Force he worked for Xerox and IBM and then later started an office cleaning business before retiring. Although now suffering with Dementia, he still has his strong work ethic and presently volunteers at Friendly Faces serving as our client ambassador, engaging in activities, marketing & overall promoting advocacy for senior clients like himself. He is affectionately know as “PaPa.”

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