MEET OUR TEAM

Qiana James

Founder, CEO

Qiana is a healthcare executive with an acumen for networking and has built a solid circle of business contacts from multiple industries.  She has a strong nature for coaching, mentoring and leadership.  She has a very vigorous, determined, idealistic yet bubbly personality.

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Chanel Williams

Executive Director

Originally from El Paso, Texas, Chanel brings marketing, sales, and administrator backgrounds to Friendly Faces. From her first job with Service Corporation International helping families design memorials for their loved ones to working in the healthcare industry, Chanel understands how to comfort and empathize with individuals going through tough times.

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Jonathan James

Chief Learning & Operating Officer (CLOO)

 Jonathan is a highly experienced learning and development professional skilled in developing and delivering training focused on changing behavior and increasing productivity in accordance with business needs. He has conducted training domestically across the U.S., as well as internationally. He is skilled at identifying key competencies, developing and facilitating effective training programs, providing essential internal consulting, and having strong problem resolution capabilities. Read More

Ciera Outin

Administrative Assistant

Ciera Outin graduated from Yes Prep Gulfton as Valedictorian of her class and an AP Scholar with Distinction in 2015. Since her graduation, she has dedicated her life to helping others in her Bible ministry and has proven herself an effective Administrative Assistant, achieving #1 in Customer Service before the end of her first year at Friendly Faces Senior Care. She manages and facilitates much of the hiring process and provides clerical support with diligence and attention to detail. She is known for her genuine smile and warm personality.

Adrienne Turnbull

Payroll & Billing Specialist

Adrienne Turnbull is a proud Texas Southern University graduate. She completed her studies in 2006 obtaining a B.S. in Health Care Administration. She was number 2 in her graduating class for the School of Health Sciences. She is a professional and innovative administrative support specialist with the ability to keep daily office operations efficient and maintain strong client relations. She is passionate for customer service, a self-starter and multitasker with effective communication and leadership skills.

Nicki Sample

Talent Acquisition, Development & Training Manager

Nicki has worked in the healthcare field for 20+ years beginning as a Nurse Assistant.  She is a licensed Insurance Agent with a successful past experience in the Life and Health insurance field. Her father and grandmother were among numerous family members depending on her for their care before passing away. The personal side of this experience allows Nicki to thrive in the Training Manager position identifying employees that have the skills and talent to assist clients with Friendly Faces Senior care most efficiently.

Angie Hogan

Head of Office Operations

Angie, was born and raised in the windy city of Chicago.  After receiving her high school diploma, she enrolled into Harold Washington College, earning her certificate as a CNA. Wanting to further her education, she enrolled at the University of Phoenix and began taking online courses, earning her Associates of Arts degree. Angie enrolled back in school and obtained her Bachelors of Science Degree in Ministry Leadership.Read More

Eugene Everest

PaPa, Client Ambassador

Eugene is originally from New Orleans but grew up and attended school in Houston, Texas.  After graduating from Jack Yates high school he enlisted in the US Air Force where he served for 15 years. While in the service he was trained in electronics. After an honorable discharge from the Air Force he worked for Xerox and IBM and then later started an office cleaning business before retiring. Although now suffering with Dementia, he still has his strong work ethic and presently volunteers at Friendly Faces serving as our client ambassador, engaging in activities, marketing & overall promoting advocacy for senior clients like himself. He is affectionately know as “PaPa.”

Amber McGowen

Community Relations Manager – Bay Area Houston

Amber received her Bachelors in Science & Interdisciplinary Studies Degree from University of Houston-Clear Lake. She taught school and then also worked a business from home, where she helped others, for 15 years full-time. Read More

Ashleigh Grantham

Community Relations Manager – North Houston

Ashleigh Grantham was born and raised in the North Houston area. After high school, she attended Baylor University where she received a Bachelor’s of Science in Health Education with a minor in Business Administration.Read More

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